Shipping & Returns

Processing Time

Orders are typically processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Geography

We currently ship to addresses within the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address. Orders above a qualifying threshold may be eligible for free shipping — the current threshold is displayed in the cart and at checkout.

Delivery Timeframes

Delivery typically takes 3–7 business days after shipment, depending on your location and the shipping carrier. Primal Hair Care is not responsible for carrier delays outside our control.

Opened Products

Due to hygiene and cosmetic safety standards, opened or used products cannot be returned or exchanged. This policy exists to protect the integrity of our products and the health of all customers.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of receipt at service@primalhaircare.com. Include your order number and a photo of the damage. We will work to resolve the issue promptly.

Lost or Missing Orders

If your tracking information shows delivery but you have not received your package, contact us within 7 days of the marked delivery date. We will assist in filing a carrier claim.