Safety
Contact & Safety Reporting
This page provides contact information for general inquiries and for reporting adverse product experiences or safety concerns.
General
Customer Support
For order questions, product questions, or general inquiries:
service@primalhaircare.comWe respond within 24–48 business hours.
Adverse Events
Product Safety Reporting
If you experience an unexpected skin reaction, irritation, or adverse event after using a Primal Hair Care product, please report it to us. Your report helps us maintain product safety and quality standards.
Please include the following in your report:
- —Product name and variant (e.g., ROOTED Mid Hold Matte — Tea Tree)
- —Approximate date of purchase and date of reaction
- —Description of the reaction or adverse event
- —Where on the body the reaction occurred
- —Whether you sought or received medical attention
- —Any other products used in the same area at the same time
Regulatory
FDA Reporting
Consumers may also report adverse events directly to the FDA through the MedWatch Safety Reporting Program:
FDA MedWatch → fda.gov